MyStart Health - Terms & Conditions

Welcome to MyStart Health. These Terms & Conditions ("Terms") govern your use of services provided by MyStart Health, a Delaware LLC, operating as a Management Services Organization ("MSO"). By accessing our website or purchasing services, you agree to be bound by these Terms.

1. Role of MyStart Health

MyStart Health is not a healthcare provider. We do not employ or contract with doctors or pharmacists, and we do not practice medicine. All medical services are provided independently by licensed healthcare providers through Telegra MD's affiliated provider groups. Pharmacy services are fulfilled by independently licensed third-party pharmacies.

2. No Guarantee of Prescription

A consultation with a provider does not guarantee a prescription. All prescribing decisions are made at the sole discretion of the provider based on their independent medical judgment and applicable laws.

3. Transparent Pricing & Program Coverage

Your membership fee provides access to a comprehensive wellness program including:

• Unlimited telehealth consultations with licensed providers
• Personalized weight loss insights and progress tracking
• Ongoing access to non-clinical support and educational tools
• Pharmacy fulfillment (if a prescription is issued)

You will be charged regardless of whether a prescription is provided. This program is billed monthly and provides continuous support for your weight management goals.

4. Refund Policy

Please refer to our separate Refund Policy for detailed terms. MyStart Health provides a satisfaction-based refund policy and a 90-day weight loss guarantee under specific eligibility criteria. Refunds are not issued based on clinical decisions or lack of prescriptions.

5. HIPAA Compliance

We are committed to protecting your privacy. MyStart Health operates under a Business Associate Agreement with Telegra MD and complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect your health information.

6. Customer Autonomy

Customers have the right to seek medical consultations or pharmacy fulfillment from any provider of their choice. MyStart Health does not restrict patient choice and offers support for transitions if requested.

7. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Washington. Any disputes shall be resolved through binding arbitration in Benton County, WA, under the rules of JAMS. Each party waives any right to a jury trial.

8. 90-Day Weight Loss Guarantee

For members enrolled in our 3-month GLP-1 injectable program, MyStart Health offers a 90-Day Weight Loss Guarantee. To qualify, members must:

• Complete the full 90-day program continuously.
• Use GLP-1 injectable medications as prescribed.
• Submit time-stamped photographic documentation showing lack of weight loss, including before-and-after scale readings.
• Submit a written refund request within 14 days of completing the 90-day period.

The guarantee is subject to verification and applies only to documented non-responders. MyStart reserves the right to deny claims that do not meet the outlined criteria.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.