MyStart Health - Privacy Policy
MyStart Health ("we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. As a Management Services Organization (MSO), MyStart Health supports non-clinical functions for medical providers affiliated with Telegra MD.
1. Information We Collect
We may collect the following types of information:
- Personal identifiers (e.g., name, date of birth, contact information)
- Health-related data (e.g., medical history, prescriptions)
- Payment information
- Communication preferences and customer service interactions
- IP address, browser type, and usage data from our website
2. How We Use Your Information
We use your information to:
- Facilitate scheduling and telehealth consultations
- Support administrative services such as billing and customer support
- Communicate with you about your services and orders
- Fulfill legal, regulatory, and contractual obligations
3. HIPAA and Health Information
As a Business Associate under HIPAA, MyStart Health operates in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We protect your Protected Health Information (PHI) using administrative, physical, and technical safeguards.
Medical services are provided independently by licensed professionals through Telegra MD's affiliated provider groups. Telegra MD and its providers are Covered Entities under HIPAA and are responsible for clinical privacy practices. We access PHI only as necessary to fulfill our support role and in accordance with our Business Associate Agreement with Telegra MD.
4. Sharing Your Information
We may share your information with:
- Licensed healthcare providers affiliated with Telegra MD
- Pharmacies fulfilling your prescriptions
- Authorized third-party vendors and service providers under HIPAA-compliant agreements
- Government agencies or authorities as required by law
We do not sell your personal data.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. These include encryption, secure servers, role-based access controls, and ongoing staff training.
6. Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to your data
- Request restrictions on how your information is used
- Obtain a record of disclosures of your information
- File a complaint if you believe your privacy rights have been violated
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze traffic. You may control cookie settings through your browser preferences.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via email or website notice.
9. Contact Us
If you have questions or concerns about this Privacy Policy or your privacy rights, please contact us at: [email protected]
